Taste & Odor Event-May 2015
Greenwood CPW water customers may notice an unusual taste and odor in the drinking water over the next couple of weeks. Seasonally, during this time of year, algae growing in Lake Greenwood will produce organic compounds that will cause taste and odor in the drinking water. The water will have an earthy or musty taste and odor but the water is still safe to drink. Powdered activated carbon is added to the lake water in sufficient amounts to remove the organic compounds that cause the taste and odor. Greenwood CPW works diligently around the clock to maintain excellent water quality that exceeds federal and state drinking water standards. Please report any unusual water quality concerns you may have and thank you for your patience during this event.
Beware of potential fraudulent activity targeted at Greenwood CPW customers. Greenwood CPW reminds you to protect yourself by contacting us and local law enforcement if you suspect or experience fraudulent activity.
Based on current events, Greenwood CPW has formed a list of fraud prevention tips to protect customers:
Examples of Potential Scams
Service cut-off calls
CPW has received reports of unidentified persons calling customers and claiming to be with Greenwood CPW. The callers warn customers that they are behind in payments and demand immediate payment to avoid service cut-off that day. These callers are NOT affiliated with Greenwood CPW, and customers who receive these calls are urged to call the police and report them. CPW only notifies customers of missed payments through automated phone calls, mailed letters, and door hang tags.
The callers instruct customers to send payments through “Green DOT Cards” or pre-paid VISA cards. Green DOT Cards are reloadable Debit cards and once criminals have private card information they can access funds on the card. Utility staff will NEVER call demanding payment in this way.
Greenwood CPW has reported the activity to local law enforcement. Customers are always urged to use caution. If any customer receives a suspicious phone call or questions a caller’s claims, they should hang up and contact CPW directly at 1-864-942-8100 or toll free 1-877-662-3360.
Misleading phone calls
Some customers reported receiving phone calls from individuals identifying themselves as Greenwood CPW employees. The caller attempts to obtain customer account or personal information.
Occasionally, Greenwood CPW MAY call you to discuss your account. If we do, we will provide you with information that only you and Greenwood CPW would know in order to validate that our call is legitimate. If, after receiving the information, you are uncomfortable providing personal information by phone, or if you believe the call is a scam, hang up and call the company directly at the numbers listed above.
Scam artists claiming to be Greenwood CPW employees are telling customers they have the ability to wipe out entire account balances or reduce the amount owed for a cash fee. Please know that NO ONE from Greenwood CPW will ever offer to pay a customer’s bill for a fee. Greenwood CPW DOES NOT charge extra fees for paying bills online, through our automated phone system, by mail, or through online banking services.
This is just a partial list. These scams can take many forms other than those listed above. Always be alert for anyone trying to get your personal information over the phone! If in doubt, call CPW directly to verify.
The CPW has set up a fund called "CPW Cares" which allows you to make contributions to help people in the Greenwood community who are having trouble paying their utility bills. Click here for more information.
Construction on Montague
As part of our mission to provide our customers with exceptional service, Greenwood CPW in a partnership with the South Carolina Rural Infrastructure Authority have begun work to replace the water line along Montague Avenue. This project consists of replacing the old 6” cast iron pipe with a new 12” ductile iron pipe to improve water quality and flow to the area.
The construction area runs the length of Montague Avenue from Highland Park to the Bypass. This construction is scheduled to last approximately six months. We apologize for any inconvenience.
Welcome to the Commissioners of Public Works in Greenwood, SC!
The next CPW bid opening/meeting:
The next board meeting of the Commissioners of Public Works will be May 28, 2015 at 10:00am.
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