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Toll Free: (877) 662-3360
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| Natural Gas Department |
- Natural Gas Public Awareness Program Objectives
- Damage Prevention - Public Notice
- If a Pipeline is Located on Your Property
- What To Do If You Suspect A Gas Leak
- Carbon Monoxide Poisoning
- Meter Sets
- Customer Owned, Buried Natural Gas Piping
- Wondering where our lines are in your neighborhood?
- Test Your Natural Gas Safety Knowledge
Este es un mensaje publico de seguridad muy importante. Si usted no puede leér inglés, por favor consulte con un intérprete.
- To educate our customers regarding how to recognize the odor of natural gas, and how to respond if they detect possible gas odors. Early recognition of a gas odor and proper response can save lives.
- To raise awareness among affected public and key stakeholders in the communities we regarding buried natural gas pipelines. A more informed public will also understand what steps that they can take to prevent third party damage to underground pipelines, and respond properly if they cause damage to our pipelines.
- To help excavators understand the steps that they can take to prevent third party damage and respond properly if they cause damage to our pipelines.
- To educate the public regarding the symptoms of carbon monoxide (CO) poisoning, and the appropriate treatment should CO poisoning be suspected.
- To educate the public about the protection of gas meters from damage by falling objects and other hazards.
If you are planning to dig on your property, follow these important steps:
- Call before you dig. State law requires that, before digging, you call the national hotline at 811 at least 72 hours before you begin any excavation work.
- Wait the required 72 hours. At no cost to you, technicians will mark the location of utility lines on your property. Once all lines are marked, you can then safely begin your digging project.
- Respect the markings for your safety.
- Dig with care. If you accidentally hit the pipeline, no matter how minor it may seem, call us immediately at 1-864-942-8100 (1-877-662-3360)
- It is illegal to tamper with or remove CPW's pipeline markers

- Permanent structures such as storage buildings, sheds or swimming pools, or bodies of water may not be built within the right-of-way.
- Trees may not be planted within the right-of-way.
- Changing the ground elevation by either adding or removing soil from the right-of-way is not permitted
For any life threatening emergency call 911 immediately.
Natural gas is a colorless, odorless gas that is lighter than air. It will rise if there is a leak. A product called mercaptan is added to our gas to give it an odor similar to "rotten eggs". This is a safety measure to assist in detecting a gas leak.
Some signs of a gas leak include:
- A gaseous or hydrocarbon odor (due to the mercaptan)
- Blowing or hissing sound
- Dust blowing from a hole in the ground
- Continuous bubbling in wet or flooded areas
- A spot of dead or discolored vegetation in an otherwise green area
If you smell gas:
- If possible, eliminate any source of ignition such as any open flame, cigarettes, matches, lighters, etc.
- Do not smoke. Do not use lighters or matches
- Do not turn off/on any switches or appliances
- Do not use a phone or cell phone
- DO leave the area and go to a safe location
- Then call 864-942-8100 and provide the following emergency Information:
1. Your Name
2. Address or location
3. Telephone number
4. Type of building or site
5. Location of odor (inside by appliance or outside of building)
Greenwood CPW personnel are on call 24 hours a day 7 days a week - 864-942-8100.
If you suspect carbon monoxide poisoning call 911 immediately.
- Carbon monoxide (CO) is an odorless, colorless, deadly gas. It can kill you before you know it because you cannot see it or smell it.
- Carbon monoxide can be formed when your appliances are not operating properly.
- Symptoms of CO poisoning include: Flu like symptoms - headaches - drowsiness- nausea - blurred vision .If you think you have CO poisoning, go outside into fresh air. If needed, get medical attention.
In accordance with Federal Department of Transportation Pipeline Safety Regulations Rule 49 CFR 192.16, Greenwood CPW is required to notify you of the requirements concerning the maintenance and hazards associated with failure to maintain buried natural gas piping on your own property. Greenwood CPW is normally responsible for CPW-owned facilities installed in streets and easements, as well as those service lines that are installed between Greenwood CPW’s main service and the customer’s meter setting.
The gas piping located underground between Greenwood CPW gas meter and any other structure or appliance being served, as well as any underground buried branch connections from an existing customer-owned natural gas line to serve another structure or appliance on the outlet side of the meter is the responsibility of the customer.
If buried natural gas piping and other natural gas facilities are not maintained properly, they could be susceptible to potential hazards of corrosion and leakage. For buried natural gas piping on your property that is on the outlet side of the meter, you must adhere to the following:
- Buried gas piping should be:
a. Periodically inspected for leaks.
b. Periodically inspected for corrosion if the piping is metallic.
c. Repaired if any unsafe condition is discovered. - When excavation is to occur near your buried gas piping, it should be located in advance and the excavation done by hand.
- All required record keeping mandated by State and Federal officials.
- Greenwood County
Click here to view your neighborhood lines
- SC State (county maps of all natural gas transmission and hazardous liquid pipelines in the State)
http://www.npms.phmsa.dot.gov/