| General FAQ | Water FAQ | Natural Gas FAQ | Electric FAQ |
| Q. Why does my gas bill seem to vary so much from one month to another? |
In most homes, more natural gas is used during winter than in summer, fall and spring, due to winter heating. In general, heating is the primary driver for natural gas usage. However, natural gas bills can fluctuate based on other factors as well, including customer choices (such as thermostat settings), and changes in customer usage patterns (for cooking, water heating, or clothes dryer operation), or a combination of these. |
| Q. Why doesn't the meter reader come on the same day every month? |
We use a cycle billing system under which a number of meters are read (and some accounts billed) each working day. This means your meter will be read (and, a few days later, your account billed) about the same time each month, with the date determined by your location. |
| Q. Why is my bill late sometimes? |
Your bill may be mailed later than normal for several reasons. If your bill looks out of line with past usage, we may hold it for further review and investigation before it is mailed. The bill may also be delayed if we were unable to gain access to the meter to get the readings. Also, during inclement weather, access to meters could cause a delay in billing. |
| Q. If I am temporarily unable to pay my CPW bill, what should I do? |
If you expect to have difficulty in making timely full payment, contact CPW to discuss your options for payment arrangements. |
| Q. When is my payment due? |
The payment due date is indicated on the bill. Any payments after that date would be late, and possibly subject to penalties. |
| Q. When will my account be disconnected for nonpayment? |
Currently, a CPW account is eligible to be disconnected due to nonpayment on the 10th day after the due date. A past due notice is mailed 2 days after the bill is due noting the last date to pay to avoid disconnection. |
Q. What is the bank draft payment plan and why should I enroll?
|
This is where your payment is deducted from your checking or savings account monthly. It saves time and stamps and the service is free. |
Q. Why can't I choose my due date?
|
The meters are read in different cycles. These cycles are read the same time each month and determine when you are billed. |
| Q. I think I smell gas in my house. What should I do? |
Call CPW immediately at 942-8100 from a phone outside of the house, do not smoke, do not turn on or off any light switches, do not use any electric appliances. |
