If this is your first time paying online, please take a minute to review the information below.

Problems creating your account:
During the signup process, the system will ask you to enter the first 5 characters of your name as it appears on your CPW bill. Please note that the space between your first and last names is counted as a character. For instance, if your bill displays the name Paul Smith, you would enter Paul and then a space, which would look like this:

Note the cursor position shows a space entered after Paul.

If your bill displays Kay Smith, you would enter Kay S (Kay, a space, then S).

Problems receiving your password via email:
If you do not receive your password via email within 1 hour, check your spam filters, junk email folders, and blocked mail to make sure the email did not get blocked. You will need unblock This e-mail address is being protected from spambots. You need JavaScript enabled to view it and This e-mail address is being protected from spambots. You need JavaScript enabled to view it email.

If you are using a hotmail.com or aol.com email address, you may not receive the emails because hotmail and AOL blocks them and does not give the option to allow them through. Instead of Hotmail or AOL, we recommend using the email address provided by your ISP, as it is much more reliable.

If you did not receive the password email, send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call customer service at (864) 942-8100 and we will email your password to you. If you email, please provide your account number, name as it appears on the bill, and the email address you used to create your account.

Changing your password or email address:
Once you have your password you will be able to sign in to pay your bill. You will also be able to change your password by clicking the 'Change Password' link and/or email by clicking the 'Edit My Preferences' link..

Logging out of the secure payment page:
There is no 'logout' button from the secure page, so just simply close your browser window to close the connection.